I have used My Cloud for about 6 months and have had this app for a while. Really not impressed with either My Cloud or this app. Sometimes it works and other times it doesnt. If I am connected to my home network it usually does OK, but anywhere else is touch and go. Most often when I try to open the app, I get a message that says the drive is offline. It makes it really difficult to add pics and videos when we have been on vacations or even when I am in my home city. Overall, it has been quite a disappointing experience.